Senior Front Desk Administrator
Job no: 986374
Work type: Permanent - Full Time
Location: Red Chris Mine
Newmont has recently acquired Newcrest Mining creating the world’s leading gold mining company.
With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work. We bring out the best in each other, inspiring performance and a shared belief that what we do matters.
Our Red Chris mine is located on the traditional territory of the Tahltan and we encourage qualified applicants from the local communities to apply. We offer several designated marshalling points within BC including Nanaimo, Vancouver, Kelowna, Kamloops, Prince George, Smithers, and Calgary, AB.
Our Red Chris operation is now recruiting for the position of Front Desk Administrator with a competitive base salary between $74,000-$81,000 dependant on experience, skills, and qualifications. The offered base salary will be determined based on the successful candidate’s relevant experience, skills and competencies with consideration to internal equity.
We are seeking an individual for a Fly In, Fly Out opportunity working on a two weeks in, two weeks out rotation.
Purpose of the Role
The Senior Front Desk Administrator will be responsible for supporting the Camp Services department in the efficient and effective delivery of guest service functions with a focus on creating a welcoming guest experience and offering efficient front desk service. They will be the first point of contact for guests and are required to interact with the highest standard of customer service and problem solve any challenges that may arise in the course of their duties.
About You
Position requirements include, but are not limited to:
Accountabilities
Uphold all Newmont values and actively encourage safe behaviors; Contribute to the development of a positive working atmosphere.
Welcome and provide advise and assistance to guests in a professional, courteous, and pleasant manner
Become an expert on the Property Management System (PMS) and perform room allocation/changes, profile updates, occupancy reporting, maintenance locks, and travel changes
Create and maintain spreadsheets related to occupancy forecasting, locker assignment, and room allocation
Train team members and create training materials for continuous improvement
Provide information and advice regarding optimization and allocation of rooms, proper check in and check out procedure, travel to and from site.
Manage commissary and vending machine functions such as ordering, transaction and invoicing
Monitor the guest experience closely to identify travel and accommodation issues and opportunities, recommend ideas and take action to improve operations where possible
Work closely with property management business partner to support housekeeping functions
Generate daily reports for cleaning, walkdowns, occupancy and auditing
Manage check in process with focus on accuracy and maintain all room keys and check in paperwork
Perform duties relating to travel and luggage weigh in to assist charter operations and bussing roll call
Work collaboratively with all departments - especially with Travel, Maintenance, Security, and Safety to assist with daily operations
Complete routine administrative functions and serve as the first point of contact for any inquiries related to site; either in person, through email, or via phone
Facilitate quarterly cleanups and organization of luggage storage rooms, boot rooms and lockers
Perform regular room and facility audits to ensure compliance with standards and procedures
Other Duties as assigned.
Qualification
Completion of post-secondary education in Hospitality or Business/Office Administration Certificate or equivalent
Minimum of two (2) years of experience in guest services or administrative services required
Prior experience navigating and working with Property Management Systems
Proficient in MS Office Suite (Outlook, Word, Excel); an aptitude for learning new computer systems
Excellent verbal and written communication skills and able to maintain a high level of accuracy in a fast-paced environment with competing priorities
Maintain a high level of confidentiality and professionalism
Self-motivated and able to take initiative; proactively look for ways to add value
Excellent customer service, organizational, administrative, communication and interpersonal skills
Able to take direction, follow instructions, multi-task and adapt to changing priorities
Related experience in mining or an industrial environment would be considered an asset.
Cross cultural awareness with an understanding of the challenges associated with differences in cultural backgrounds
A team player who works respectfully and cooperatively with others
Proven commitment to safety, health, and environmental standards
Valid Occupational First Aid Certification (OFA) and WHMIS Certification preferred
We are committed to ensuring that our team members are kept healthy and safe. To achieve this, we provide comfortable on-site accommodations, including excellent balanced meals prepared by our culinary team. Team members can expect access to TV and Wi-Fi, our on-site gym and a variety of recreational activities.
All our team members are also rewarded with a host of great benefits, including:
· Travel allowance and arrangements made for transportation to and from site
· Competitive salary commensurate with experience, skills, and qualifications
· Competitive Benefits and Registered Retirement Savings Plan matching program
· Ongoing training with continuous growth and development opportunities
It is important to note that the safety and wellbeing of our team is our top priority. As such, we promote a drug and alcohol-free work environment through the use of mandatory pre-employment drug and alcohol testing.
Newmont is an Equal Opportunity Employer. Underpinned by our values of Safety, Sustainability, Integrity, Responsibility and Inclusion, our commitment is to respect the rights of every individual to work to their highest potential, free of discrimination, as well as the cultures, religions, and governing codes applicable to each country in which we operate.
If you share our values and feel that you could make a meaningful difference in this role, submit your application through our website before the advertised closing date.
Advertised: 22 Apr 2024 Pacific Daylight Time
Applications close: 06 May 2024 Pacific Daylight Time
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